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Report Resources Tool Video Webinar

Business Model Innovation and Digital Servitization in UK Manufacturing Small and Medium Sized Enterprises

This project explores the application of digital servitization business models in the context of UK Manufacturing Small to Medium Sized Enterprises (SMEs), by empirically depicting its antecedents and firm-level implications. Following the completion of a large empirical study, the key contextual and organisational factors that determine successful implementation of business models have been identified. The study’s key findings suggest that SMEs can achieve high performance through adoption of digital servitization business models, depending on how well each model aligns with the organisation’s context and design.  

To assist the UK Manufacturing community, in addition to the main report, the project’s deliverables are accessible to stakeholders through its dedicated microsite, SME toolkit, video training manual and practitioner webinar.

Download “Business Model Innovation and Digital Servitization in UK Manufacturing Small and Medium Sized Enterprises - report” Business-Model-Innovation-and-Digital-Servitization.pdf – Downloaded 138 times – 1.46 MB

Project MicroSite 

The microsite provides SMEs with a valuable resource that practitioners can engage with, to better understand digital servitization and its corresponding business models. Developed in an illustrative manner, the microsite provides a visual overview of the study’s data and key findings and constitutes the project’s primary means of impact on business practice. 

SME Toolkit 

A key project output, the self-assessment toolkit aspires to assist SME principal decision-makers in diagnosing the contextual and organisational conditions of their business and determine the suitability of digital servitization business models. Toolkit users are invited to complete an anonymised questionnaire and in turn, they receive a recommendation of which business model might represent the best match to their current conditions. 

Video Training Manual 

The video training manual represents a step-by-step guide to the toolkit and provides users with the key terms of interest and the process of answering the toolkit questions.  

Online Webinar 

As a primary dissemination activity, the project’s first ex-post webinar has been delivered in early August 2023 to raise awareness about the project, communicate the study’s findings and promote the publication of the main report and its accompanying intellectual outputs. 

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Future of Work Resources

Perceptions of manufacturing – survey findings infographics

The InterAct Future of Work team carried out a survey of 2107 members of the public to find out more about the wider perceptions of the manufacturing industry and manufacturing jobs. Their early findings have been summarised in a series of infographics available for download below, and explored further in a series of blogs from Dr. Robert Stewart.

Download “Perceptions of manufacturing - survey findings infographics” Future-of-Work-Survey-Infographics.pdf – Downloaded 606 times – 2.00 MB
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Future of Digital Manufacturing Ecosystems Resources

Delivering the digital future we want, together

On Thursday 8th June, InterAct Co-director, Professor Janet Godsell delivered a talk on the progress of the Future of Digital Manufacturing Ecosystems workstream to an audience at the Smart Factory Expo in the NEC, Birmingham.

In her talk, Professor Godsell addressed the need for self-sufficiency in critical production, lessons from the manufacturing past and the work of the Future of Digital Manufacturing Ecosystems team on analysing scenarios for the future.

Download “'Delivering the digital future we want, together' slide deck” Delivering-the-Digital-Future-we-Want-Together-Jan-Godsell-Smart-Factory-Expo-June-2023.pdf – Downloaded 834 times – 4.87 MB
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Link Resources

Industrial strategy: a manufacturing ambition

The UK manufacturing sector is an essential contributor to the country’s economy generating £206bn gross valued added in 2022 a fifth higher than a decade ago. It accounts for around half our exports, two thirds of spending on research and development and accounts for a significant level of business investment. The sector employs around 2.6m highly skilled people across the UK, many of them in areas that need levelling up. In short manufacturing matters to the prosperity and security of the UK.

The sector is now at a critical juncture. Ten years ago Make UK (then EEF) set out its case for an industrial strategy. Since then we have had six plans for growth but now find ourselves without one.

There is broad agreement among stakeholders about what the UK needs for a successful industrial strategy. These can be broadly categorised into five themes, skills; infrastructure; finance; innovation and the business environment. To these can now be added significant shifts in the policy landscape from the post Brexit and pandemic landscape, the transition to net zero, rapidly accelerating technologies spinning out from the fourth industrial revolution and the political imperative to spread growth more evenly across the UK.

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Resources Video

Storytelling Fellowship videos

The Storytelling Fellowship programme is a core element of the InterAct Network. It aims to harness the power of stories to learn from, and address, the human aspects of the diffusion of new technologies in industry. These human aspects include themes such as:

• Productivity
• Resilience
• Competitiveness
• Sustainability
• Levelling-up/inclusion
• Wellbeing

Our Storytelling Fellows have created a growing archive of digital, video stories that you can access below:

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Conference Resources

InterAct Conference 2022

As we embark on the next stage of our industrial evolution, digitalisation will shape the future of our economy, manufacturing ecosystem, and workplace. Digital technologies can enable us to create the future we want and move beyond consumption driven economic growth.

Our challenge is to create a future digital manufacturing ecosystem that meets our net-zero ambitions, whilst being resilient and productive. Thus, ensuring that everyone has the things that they need, at a price that they can afford, without damaging the environment or society.

To create the future digital manufacturing ecosystem we want, we need to work together. In order to combine our expertise from the broadest range of perspectives around this common goal, we need to InterAct.

Find out more about the outcomes of our first annual conference below.

How did the InterAct conference benefit attendees?

  • Gaining actionable human insights into the future manufacturing environment.
  • Networking and building relationships with cross-sector experts interested in creating a positive, forward-thinking vision for UK industry.
  • Building narrative development skills to enhance the reach of messaging in the digital environment.
  • The opportunity to take part in a collaborative workshop on the theme ‘How do we create the digital manufacturing futures we want to see, together’.
  • Engagement with a panel of highly regarded speakers from the world of manufacturing, policy, and academia during an interactive Q&A session.

Speakers

We were delighted to welcome a roster of world-leading speakers, who shared unique insights and perspectives on their areas of expertise in relation to the theme of ‘Creating the digital manufacturing future we want’.

Our speakers were drawn from a wide range of backgrounds across industry, policy, think-tanks, and academia. Together they represent a diverse collection of voices that we want to draw into the wider conversation about what it will take to build a future that delivers for everyone.

View or download artwork of all talks below.

Download “Conference 2022 sketches” InterAct-Conference-Art.pdf – Downloaded 82 times – 7.41 MB

Sean Culey

Keynote Speaker

Futurist and author


Tamim Bayoumi

Keynote Speaker

Deputy Director at the International Monetary Fund


Kim Lloyd

Speaker – Future of Digital Manufacturing Ecosystems

EMEA Director at SupplyVue


Professor John Hart

Speaker – Future of Digital Manufacturing Ecosystems

Professor of Mechanical Engineering at MIT
Director, Laboratory for Manufacturing and Productivity


Jason Southern

Speaker – Future of Digital Manufacturing Ecosystems

EMEA Head of Enterprise Software & Visualisation Segments at Nvidia


Bhavina Bharkada

Speaker – Future of Work

Head of Policy and Campaigns at Make UK


Troy Barratt

Speaker – Future of Work

Managing Director at BAMUK Group Ltd


Aimee Doole

Speaker – Future of Work

Strategy, Communications & Marketing Head at Booth Welsh


Professor Philip McCann

Speaker – Future of the Economy

Chair of Urban and Regional Economics at Alliance Manchester Business School.


Lord Jim O’Neill of Gatley

Speaker – Future of the Economy

Member of House of Lords, former Chief Economist at Goldman Sachs.


Katy Davies

Speaker – Future of the Economy

Managing Director at CamdenBoss Ltd


Chris Courtney

Panelist and Keynote Speaker

UKRI Challenge Director for Made Smarter Innovation


Clare Porter

Panelist

Head of Manufacturing Policy at the Department for Business, Energy & Industrial Strategy


Fhaheen Khan

Panelist

Senior Economist at Make UK


Professor Jan Godsell

InterAct Co-director and host

Dean of the School of Business and Economics at Loughborough University


Dr. Antonia Liguori

Storytelling and critical question formulation workshop lead

Senior Lecturer in Applied Storytelling


Agenda

09:00  Arrival and coffee
09:30Welcome and objectives
09:45Keynote speakers
Tamim Bayoumi
Chris Courtney
10:15Future of Digital Manufacturing Ecosystems
Kim Lloyd
John Hart
Jason Southern
11:00   Break
11:30Future of Work
Troy Barratt
Aimee Doole
Bhavina Bharkada
12:15Future of the Economy
Katy Davies
Lord Jim O’Neill
Professor Philip McCann
13:00Lunch
13:45Keynote speaker
Sean Culey
14:00Storytelling and critical question formulation workshop
15:00Break
15:30‘Critical questions’ panel debate
Chris Courtney
Clare Porter
Troy Barratt
Katy Davies
16:20Closing comments
17:00Storytelling screening and drinks reception
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Resources

Insights from History – video introduction

By widening their field of vision through cases from history, this InterAct funded team from Cranfield and Aston Universities argue that today’s manufacturers have the chance during this digital transition to increase their appreciation of the potential risks and opportunities that lie ahead, and perhaps even stimulate creative solutions to them.

This historical case search revealed that there are dozens of issues that merit attention both within manufacturing operations (new safety questions, choices of innovation pathways, naivety about technical solutions) and outside of them (the power of location, globalization and culture, negative social consequences of innovation) which hardly figure on the lists of challenges for digitalization.

In this video, the team introduces the themes of their work and the topics which they have addressed in their various outputs.

This research was conducted by Dr. Ahmad Beltagui, Dr. Brian Sudlow of Aston University Dr. Miying Yang and Glen Jonata.of Cranfield University, and Qinglan Liu of Exeter University.

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Report Resources

Insights from history: a systematic review of historical industrial transitions – report

The transition to sustainability coincides with an industrial digitalization. While this latest industrial revolution creates new challenges, it also revives historical ones encountered in previous transitions. Through two parallel systematic reviews, challenges are identified for the current digitalization transition and historical transitions: mechanization, electrification and computerization.

The aim of this research is to identify lessons from history that may help overcome the challenges of industrial digitalization. The paper provides illustrative examples of social factors that are either internal to a technology adopting organization or external, related to wider societal change. These factors suggest actionable insights that may support the adoption of Industrial Digital Technologies.

This research was conducted by Dr. Ahmad Beltagui, Dr. Brian Sudlow of Aston University Dr. Miying Yang and Glen Jonata.of Cranfield University, and Qinglan Liu of Exeter University.

Download “Insights from history: a systematic review of historical industrial transitions – report” Learning-from-histories-Report.pdf – Downloaded 817 times – 221.55 KB
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Resources Video

Insights from History: technological change in the mining industry – animated explainer

By widening their field of vision through cases from history, this InterAct funded team from Cranfield and Aston Universities argue that today’s manufacturers have the chance during this digital transition to increase their appreciation of the potential risks and opportunities that lie ahead, and perhaps even stimulate creative solutions to them.

In this video, the team examines how small scale technological changes in the mining industry influenced the lives and capabilities of people employed in the sector, and how this is relevant today.

This research was conducted by Dr. Ahmad Beltagui, Dr. Brian Sudlow of Aston University Dr. Miying Yang and Glen Jonata.of Cranfield University, and Qinglan Liu of Exeter University.

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Resources Video

Making investments into digitalisation: the manufacturer’s perspective – animated explainer

The competitiveness of industry in the UK is dependent on the rapidly growing digitalisation of manufacturers. Digitalisation provides the opportunity to drive the efficiency and innovativeness of manufacturers, and forms the basis for creating new business models. Yet, manufacturers are lagging in their investments into digitalisation and risk missing out on capturing the opportunities digitalisation offers. This video outlines the specific challenges the manufacturing industry faces when making effective investments into digitalisation and identifies the key questions they should address to overcome them.

This research was conducted by Dr Andreas Schroeder, Dr Yang Zhao and Dr Daniel Andrews of Aston University.